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ServTrak - Service Tracking System

ServTrak is a software that helps service companies and contact centres track and manage their customer feedback and complaints. With ServTrak, trouble tickets that are raised can be logged. It also has built-in alerts that remind support staff of pending tasks. These alerts can also be used to escalate issues that are left unattended.

Benefits of ServTrak include:
Features of ServTrak include:
  • Easy management of all trouble tickets
  • One-click report generation
  • Alerts and reminders of pending tasks and open tickets
  • Manage multiple locations from a central location
  • Fully web-based system that doesn’t require licensing fees
  • Complete management of hotline and service tracking process
  • Scheduling and managing the employee service calendar

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